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I cannot get Netflix. The internet is good

Customer Question
I cannot get Netflix. ...

I cannot get Netflix.

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

No

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes the internet is good.

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
7/30/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- What device you use to receive Netflix service?

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Customer reply replied 11 months ago
TV
Customer reply replied 11 months ago
I also have an iPad
TV Technician: Shahid, Technician replied 11 months ago

OK - Could you please get me the complete model number written on back cover or side panel of TV?

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