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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Lamp comes on but goes out after about 2 minutes and yes fan

Customer Question

lamp comes on but goes out after about 2 minutes and yes fan is running
JA: What's the model number of your TV? How old is it?
Customer: hls5687w and 2006
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing comes on the screen
JA: How long has this been an issue? What happened right before this popped up?
Customer: niece turned it on and off a bunch of times
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

After the lamp goes out, does the tv just keep running until you do something? or does it shut down and the front panel LEDs do something?

Customer: replied 2 months ago.
shuts down and leds are off
Expert:  Mike G. replied 2 months ago.

Any service or parts replaced (lamp or others)?

Customer: replied 2 months ago.
new lamp
Expert:  Mike G. replied 2 months ago.

Was the old lamp the original?

Was the old lamp blown?

Where did you get the new lamp?

How much did the new lamp cost?

Customer: replied 2 months ago.
original lamp still lit up new lamp from Amazon $90 I have messed with wires once and the tv worked until I shut it off then it wouldn't turn on again
Expert:  Mike G. replied 2 months ago.

What wires did you mess with? audio/video cables or internal circuit board wires?

Customer: replied 2 months ago.
heat sensor and door switch wires just unplug and reconnect
Expert:  Mike G. replied 2 months ago.

I apologize, but I have to let another tech take over now as I have been called away. Your question will automatically be reposted for all.