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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 18106
Experience:  Over 16 years of experience installing and repairing electronics.
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I can't get my philips model tv 5000 and basically i wasn

Customer Question

I can't get my philips model tv 5000 and basically i wasn tot just hook up the wireless ccreen casting but i don't have the code
JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?
Customer: to make it work and can't find it inside of the software
JA: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV expert, I'll connect you shortly.
Customer: just want to use the wifi media connect i want to project my myc omputer***@******.***
JA: Anything else you want the TV expert to know before I connect you?
Customer: yeah its a phillips just got it
Submitted: 2 months ago.
Category: TV
Customer: replied 2 months ago.
HELLO!
Customer: replied 2 months ago.
this isn't fair
y'alll said you would help me
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What are you trying to cast to the TV?

An iPad? Android device? Laptop? something else?

Customer: replied 2 months ago.
laptop
Expert:  Pete replied 2 months ago.
What make and model is it?
What operating system does it use?
Customer: replied 2 months ago.
It's a Phillips 4K 5000 series by philips
i don't know the opeerating system
Expert:  Pete replied 2 months ago.

I'm asking about the laptop that you are trying to connect to the TV - what make and model is it?

What operating system does it use?

Expert:  Pete replied 2 months ago.

I haven't heard back from you yet - please reply and let me know the make and model and operating system if you still need assistance with this.