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We have a Samsung SUHDTV 7000 about 2 years old and the tv…

Customer Question
We have a Samsung...

We have a Samsung SUHDTV 7000 about 2 years old and the tv won't come on. We tried unplugging and pressing the power button for 60 seconds and then waited 10 minutes and plugged it in. We tried new batteries in the remote. We noticed that the red light that usually on in the lower right corner when the tv is off, is no longer on.

Technician's Assistant: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?

No.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu does not work.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We were watching TV. Turned it off to take a shower. 30 minutes later wouldn't come on. No bad weather in the area.

Technician's Assistant: Anything else you want the expert to know before I connect you?

Nothing.

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
7/30/2017
TV Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, is the TV then completely / electrically dead?

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Category: TV
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Louie

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FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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