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I have sound but no picture on.model e tv, Samsung model e…

Customer Question
I have sound but...

I have sound but no picture on.model e tv

Technician's Assistant: What's the make and model of your tv? Have you had any issues with the sound before?

Samsung model e no issues prior

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No menu screen

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happen about one hour ago i do have menu for next flex and control panel

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

None

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
7/29/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,308
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 11 months ago
Model model e un65ku6500f samsung
TV Technician: Shahid, Technician replied 11 months ago

OK, does screen glow/ show any thing when push menu button on TV remote?

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