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Using DirectTV to Sony TV and the sound suddenly stopped…

Customer Question
Hi. Using DirectTV...

Hi. Using DirectTV to Sony TV and the sound suddenly stopped working. Sound was still working for other sources like streaming Netflix Direct TV came out and changed the box. Still didn't work. Hooked it up to another TV and it did work. So we have determined the issue is with the HDMI ports on the Sony TV. All 4 were tested and none work for sound. Only picture. Ideas?

Technician's Assistant: Are all the cables at the back of your Sony TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Hdmi

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
7/29/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,307
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Could you please get me the complete model number written on back cover or side panel of TV?

- Can you try another video source such as Bluray player etc in HDMI input of TV as a test to see if it gives sound output?

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Customer reply replied 11 months ago
xbr-43x800d
TV Technician: Shahid, Technician replied 11 months ago

OK, please reply on 2nd info-request..

- Can you try another video source such as Bluray player etc in HDMI input of TV as a test to see if it gives sound output?

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Customer reply replied 11 months ago
Hi - I was able to resolve the issue. Thank you.
TV Technician: Shahid, Technician replied 11 months ago

Sounds good, have nice time~

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