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Tv is a plasma 8000 series, It recycles every 10 to 30

Tv is a plasma...

Tv is a plasma 8000 series, It recycles every 10 to 30 minutes when Its on cable tv but not on Wifi.The power supply board was changed and the DVr box has been changed

Technician's Assistant: Just to clarify, what's the plasma television's exact make and model?

Samsung 60" p&n

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No just cable tv

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Off and on about 6 months . Nothing it just turn off for a second and the Samsung logo goes on and then the tv goes right back to the channel it's on

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

A tv repairmen thought it was the main or master board that needs to be replace

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Answered in 2 minutes by:
7/29/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,435
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Who is your cable company? Do you use a cable company remote to change channels on a cable box/dvr, or do you use the samsung remote to change channels on the tv tuner?

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Customer reply replied 11 months ago
Spectrum , use cable remote

Is the Spectrum box connected to the tv with HDMI ?

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Appears site sent you a phone call offer. I did not send the offer.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

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Is the Spectrum box connected to the tv with HDMI ?

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Customer reply replied 11 months ago
it connected hdmi

Please try this:

-disconnect that hdmi cable from the back of the tv

-try to turn the tv on

-does the tv still shut off or does it stay on

-reply back here and let me know

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,435
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 678
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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