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Re Panasonic Plasma TH-42TZ800A We can only get sound no

Customer Question
re Panasonic Plasma TH-42TZ800A...
re Panasonic Plasma TH-42TZ800A We can only get sound no vision on the following channells.
JA: What Panasonic model do you have? How old is it?
Customer: Sorry - Channels SBS One HD, 9HD Orange, 9Life, SPN PG, ASPIRE. Only sound not vision. Thanks
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes TV menu works. Just checking other.
JA: How long has this been an issue with your Panasonic? What happened right before this?
Customer: I think it was an issue right from the start of these channels being available but we aren't sure.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 3 months ago.Category: TV
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Answered in 5 minutes by:
7/29/2017
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 3 months ago

Can you tell me if you're using a cable box with the set, or is it a direct coaxial cable from wall to tv?

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TV Technician: Aric, Technician replied 3 months ago

Can you tell me if you're using a cable box with the set, or is it a direct coaxial cable from wall to tv?

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Customer reply replied 3 months ago
Direct cable from wall to tv.
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,451
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Who is providing your channels? Do you have a basic cable connection that you pay a monthly fee for? Or is there an outdoor aerial perhaps?

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Customer reply replied 3 months ago
I'm in Australia so I think I may be on the wrong site. Thank you anyway
TV Technician: Nathan, Installer replied 3 months ago

I am a US based tech, but I am a panasonic tv expert and am familiar with your model.

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Customer reply replied 3 months ago
Thank you but no, I think I have sorted it out.
TV Technician: Nathan, Installer replied 3 months ago
You’re very welcome!
I’ll be here if you need anything else. Thank you,
Nathan
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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,451
26,451 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

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