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I need help installing roku box to my tv, 4kroku 55, i just…

Customer Question
I need help installing...

I need help installing roku box to my tv

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

4kroku 55

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just purchased a new roku express box

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

How to install the box

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
7/29/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,526
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 11 months ago

I would need to know the full model number off of the back of your TV to help you with this. I also need to know if you have the original TV remote. Send a reply back with those details and we can proceed.

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TV Technician: Aric, Technician replied 11 months ago

Do you need assistance with this please?

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Customer reply replied 11 months ago
55rk lcd
TV Technician: Aric, Technician replied 11 months ago

That's not a valid, or not a full model number. It doesn't even show up in a Google search. Please read the sticker on the back of the TV and carefully write down the "Model Number" then post back here with it.

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Customer reply replied 11 months ago
LCD 55R7
TV Technician: Aric, Technician replied 11 months ago

Thank you, ***** *****'s a Hitachi LED set. You will run an HDMI cable from the Roku box to the HDMI 1 (or HDMI 2 if something is already plugged into HDMI 1) port on the TV first. Have you done this yet?

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Customer reply replied 11 months ago
It keeps disconnecting
TV Technician: Aric, Technician replied 11 months ago

Please elaborate- WHAT keeps disconnecting? The cable disconnects- you mean it falls out? We need to communicate clearly back and forth for me to help you.

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Customer reply replied 11 months ago
The television
TV Technician: Aric, Technician replied 11 months ago

Again, I'm not there to see what you're seeing. Please describe exactly what you see on the TV screen.

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Customer reply replied 11 months ago
The television is talking to me
TV Technician: Aric, Technician replied 11 months ago

Okay, you're not giving me specifics so I cannot help and will need to opt out.

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TV Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 21,962
Experience: 10+ years
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I apologize for the long wait for a response.

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