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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cant get TV to reboot or get start screen or change Input

Customer Question

cant get TV to reboot or get green start screen or change Input key
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sony Bravia and over 5 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I cannot get any inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started. I tried to get Sony DVD Player to work. It did but no color. Tried changing connections and lost all
JA: Anything else you want the TV expert to know before I connect you?
Customer: no cable
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?