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crash2199, Technician
Category: TV
Satisfied Customers: 20223
Experience:  10+ years
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Samsung t.v volume keeps going down to 0 on it's own and

Customer Question

samsung t.v volume keeps going down to 0 on it's own and remote doesn't work
JA: Is your Samsung TV connected to a surge protector or power strip?
Customer: i don't understand
JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: yes even longer
JA: Anything else you want the TV expert to know before I connect you?
Customer: no just the volume
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Customer: replied 2 months ago.
hi my samsung t.v volume keeps going down to 0 on it's own
Expert:  Anthony_Infotech replied 2 months ago.

OK sorry for delay this problem is usually because of the tact switches for the volume control ON THE SET ITSELF, there is a workaround but it will mean taking the back off the set, is this something you think you can do yourself?

Expert:  Anthony_Infotech replied 2 months ago.

I will provide all necessary info for you to do this

Customer: replied 2 months ago.
would this mean taking the motherboard off, I'm not comfortable doing this
Expert:  Anthony_Infotech replied 2 months ago.

No it means un-plugging ONE lead from the function board and leaving it OFF

Customer: replied 2 months ago.
ok how can i do this
Expert:  Anthony_Infotech replied 2 months ago.

You could try tapping the button for VOLUME MINUS on the set itself

Expert:  Anthony_Infotech replied 2 months ago.

I have known that procedure to fix this

Customer: replied 2 months ago.
did that it still goes down by itself
Customer: replied 2 months ago.
what lead do i take out
Expert:  Anthony_Infotech replied 2 months ago.

OK it is that button that is the problem the only other thing it could be is the remote itself but you should just take the remote out of the room to eliminate it

Expert:  Anthony_Infotech replied 2 months ago.

You need to get the back off the set and behind those buttons is the little function board you will see onelead feeding it .....pull it out

Expert:  Anthony_Infotech replied 2 months ago.

The buttons wont work however your problem will be resolved those buttons are seldom used

Customer: replied 2 months ago.
do u mean ariel and socket
Expert:  Anthony_Infotech replied 2 months ago.

I do not know what you mean by that?please read above

Customer: replied 2 months ago.
do i have to take the whole of the back of the telvision
Customer: replied 2 months ago.
unscrew the television
Expert:  Anthony_Infotech replied 2 months ago.

Yes I did say that at the begininng

Expert:  Anthony_Infotech replied 2 months ago.

I do not know your level of ability to use screwdrivers or practical ability ...............

Expert:  Anthony_Infotech replied 2 months ago.

Please I would be grateful if you could you rate the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days.

Anthony

Customer: replied 2 months ago.
this has not help me
Expert:  Anthony_Infotech replied 2 months ago.

It wont if you do not follow the advice

Expert:  Anthony_Infotech replied 2 months ago.

If you cant do it you will need an engineer to do it

Expert:  Anthony_Infotech replied 2 months ago.

But the advice and answer is 100% correct

Customer: replied 2 months ago.
i need time to remove the back of the televsion so cannot see which leads/buttons to remove
Expert:  Anthony_Infotech replied 2 months ago.

Judging by what you are saying here i do not think you are capable of doing this do you know anyone who is?

Customer: replied 2 months ago.
i'll try i'm just doing this
Customer: replied 2 months ago.
ok i have the back off which lead should i remove
Customer: replied 2 months ago.
hello
Expert:  Anthony_Infotech replied 2 months ago.

Look behind the button but inside the set, there will be a little board with one lead going to it take this lead out

Customer: replied 2 months ago.
which colour is the lead, is it blue and white
Expert:  Anthony_Infotech replied 2 months ago.

I do not know, its one lead with a plug on the end there is about 5 wires in the lead

Customer: replied 2 months ago.
we are wondering if it's the surround sound lead
Expert:  Anthony_Infotech replied 2 months ago.

No its not the surround sound lead................

Customer: replied 2 months ago.
is it for the on off button small lead attached on the left
Expert:  crash2199 replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?

Customer: replied 2 months ago.
no it's ok I brought a new telly.
Expert:  crash2199 replied 2 months ago.

Okay, thank you.