Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Let me know when you have joined our conversation.
Since unplugging is not working- I'm very sorry to say, this is going to be an internal failure that requires parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here. Substantial electronics experience is required on your part.
Otherwise I'm very sorry to say that having it done by a local repair shop will cost way more than a new 32" tv. Keep in mind, they won't tell you this, they will want to charge you $99 to come out and then hand you an estimate for more than the tv is worth. So coming here first saved you lots of time and money.
I know this is bad news but I really want you to be satisfied, so before I send the rating options, I want to know if you inclined to give me 5 stars for best service or if you need something more.
Note: You should not base the rating on the fact that your tv needs parts or services outside of our control.