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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The picture is going out but I still have sound, It's is a

Customer Question

The picture is going out but I still have sound
JA: What's the brand and model number of your TV? How old is it?
Customer: It's is a 65 in 4k ultra high def tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It turns on for a couple mins then goes black with the sound on
JA: How long has this been an issue? What happened right before this?
Customer: It just started today
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you please provide the model number from the back of the tv?
Are you able to keep the tvs own menu screens up, or do those fail too? What about the built in apps, like netflix?