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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The audio works fine when it is turned on. However there is

Customer Question

The audio works fine when it is turned on. However there is no picture at all. Even if we try to open the menu, it won't display.
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: No. Only a broadcast antenna. It is a smart tv so we stream to it or watch broadcast.
JA: Was there a power outage recently?
Customer: Yes.
JA: Anything else you want the TV expert to know before I connect you?
Customer: That should be it. Do you need a model number?
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

Yes, what is the model number off of the back of the set and how old is it please?