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Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 11453
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Second opinion] my tv has no picture, but has soundJA:

Customer Question

Second opinion] my tv has no picture, but has soundJA: What's the make and model of your tv? Have you had any issues with the sound before?Customer: Hitachi model le55a6r9a and noJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes,but it is not clear enough to see. yesJA: How long has this been an issue? What happened right before this popped up?Customer: when I turned the set on today. I do not knowJA: Anything else you want the TV expert to know before I connect you?Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

Customer: replied 2 months ago.
Expert:  Shahid replied 2 months ago.

OK, unfortunately it is backlight system failure in TV, either backlight LEDs inside display panel/ the screen are bad or power supply board isn't providing volts to those LEDs. Swapping the power supply board will help to see if it resolve the problem or confirm it is backlight LEDs problem which is bit serious repair because entire screen will take apart for LED strips replacement. Please click following supplier link to view LED strips info for this model..

Expert:  Shahid replied 2 months ago.

If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...
I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board or LED strips replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV.
If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.