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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I GET A MESSAGE ui-800-3, this is on my tv, no, no, it was

Customer Question

i GET A MESSAGE ui-800-3
JA: What kind of computer do you have?
Customer: this is on my tv
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, it was working, had an outage .
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 2 months ago.
smart tv, curved
Customer: replied 2 months ago.
cable /brighthouse, direct tv, amazon fire.
Expert:  Shahid replied 2 months ago.

OK, do you get error ui-800-3 message when watch cable channel or run any particular internet app in TV?

Expert:  Shahid replied 2 months ago.

In other words, when does the TV show ui-800-3 error?

Customer: replied 2 months ago.
clicking the netflex app
Expert:  Shahid replied 2 months ago.

OK - Have you tried to disconnect TV, Amazon firestick and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.