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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Call 401.434,5543 to walk me through samsung remote to get

Customer Question

Please call 401.434,5543 to walk me through samsung remote to get back color
JA: What Samsung model do you have? How old is it?
Customer: model PN42C480B1D
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes tv menu works
JA: How long has this been an issue with your PN42C480B1D? What happened right before this?
Customer: please call me(###) ###-####JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Are you seeing a picture now, but it is in black and white?
Does it happen on more than one source (cable/satellite, dvd, etc)?

Are the tvs own menus showing without color too?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.