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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Well watching a movie the picture went out but still had

Customer Question

well watching a movie the picture went out but still had sound. now I don't get a picture or sound just a quick flash off the rca logo but just on the right half os screen
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your RCA TV?
Customer: there was at the time I was hooked up to satalite
JA: Was there a power outage recently?
Customer: no and no storms we have 3 other tvs in house mine is the newest and only 1 with a problem
JA: Anything else you want the TV expert to know before I connect you?
Customer: do I need to plug the tv or anything else back in
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Do you have access to the tv right now?

Expert:  Mike G. replied 2 months ago.

Are you having website difficulties preventing you from replying?

Customer: replied 2 months ago.
Expert:  Mike G. replied 2 months ago.

Appears site sent you a phone call offer. I did not send the offer.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

Expert:  Mike G. replied 2 months ago.

Do you have the original remote that came with the tv?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I have the remote
Customer: replied 2 months ago.
i do not have anything hooked up its just plugged in
Customer: replied 2 months ago.
can you just give me information for a technician in my area..this tv was manufactured nov 2014 i bought it jan 2015
its a 48 in. like i said earlier its the newest of the 4 we have i just want it working
i have a busy schedual and can't sit around all day waiting for calls
Customer: replied 2 months ago.
forget it l will find another
Expert:  Shahid replied 2 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

Can you provide me your zip code please?