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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2025
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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I WAS WATCHING NETFLIX. AT THE START OF A NEW EPISODE THE

Customer Question

I WAS WATCHING NETFLIX. AT THE START OF A NEW EPISODE THE MESSAGE "MODE NOT SUPPORTED-RESOLUTION NOT SUPPORTED. CHANGE THE RESOLUTION OF THE EXTERNAL DEVICE.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I'M NOT AT HOME BUT IT IS A 55' SCREEN-NOT A SMART TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: EVERYTHING ELSE SEEMS FINE.
JA: How long has this been an issue? What happened right before this popped up?
Customer: HAPPENED SUNDAY NIGHT. HAD JUST FINISHED SEASON 2 PART 1 OF BROADCHURCH, TRIED TO START THE NEXT EPISODE AND THE MESSAGE APPEARED.
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO, THANK YOU
Submitted: 3 months ago.
Category: TV
Expert:  Dan replied 3 months ago.

Hello and thank you for your question. I look forward to assisting you today. This usually happens when your internet connection slows and cannot support the resolution you have your streaming device set for to view Netflix. Try power cycling your streaming device and let it reconnect then check it again and let me know please.

Customer: replied 3 months ago.
Not sure what "power cycling your streaming device means. I disconnected the internet, reconnected and message still there.
Expert:  Dan replied 3 months ago.

What do you use to watch Netflix?

Customer: replied 3 months ago.
Sony Bluray
Expert:  Dan replied 3 months ago.

Okay. Unplug power, then press and hold the power button for about 30 seconds. Reconnect power and try again then let me know.

Customer: replied 3 months ago.
Not at home but will try later. How do I reconnect with you in about 2 hours?
Expert:  Dan replied 3 months ago.

Just log in to justanswer from your home computer and you can pickup where you left off.

Customer: replied 3 months ago.
Thank you.
Expert:  Dan replied 3 months ago.

Let me know when you are available.