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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15000
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I get picture but no sound. March 2016. 32lh500b, yes, Just

Customer Question

I get picture but no sound.
JA: What's the model number of your TV? How old is it?
Customer: March 2016. 32lh500b
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today. I'm sure my husband had fat finger but I can't figure it out.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nope
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 2 months ago.

I am hoping this is a software problem so please do this>>

Please reboot any satellite or cable box you may be using by un-plugging the box from wallpower wait 5 mins then re-plug back in again do the same with the TV at the same time, let everything boot back up (usually 3 to 5 mins) then let me know if anything changes please

Anthony