Facing TV Problems? Ask a TV Technician.
Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, is the TV directly connected to a cable feed? ...or is there a cable box?
If the latter, please describe how the cable box is connected to the TV using what kind of cable(s).
And the model number of the cable box? ...connected to the TV using what kind of connecting cables?
And yes on the phone call soon as the system has cleared the "Status: ... failure"Can you please check on your end?...and contact Customer Service?