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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Brand new having problems setting it up with cable tv,

Customer Question

brand new having problems setting it up with cable tv
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: 50PFL5601
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: don't understand
JA: What confuses you?
Customer: input points
JA: How long has this been an issue? What happened right before this popped up?
Customer: brand new have not watched it yet
JA: Anything else you want the expert to know before I connect you?
Customer: not sure if cable to tv is connect right
Submitted: 3 months ago.
Category: TV
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 3 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, is the TV directly connected to a cable feed? ...or is there a cable box?

If the latter, please describe how the cable box is connected to the TV using what kind of cable(s).

Customer: replied 3 months ago.
11theres a cable box its Spectrum cable
Expert:  Louie replied 3 months ago.

And the model number of the cable box? ...connected to the TV using what kind of connecting cables?

And yes on the phone call soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?