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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It was working fine until I touched the up button for the

Customer Question

It was working fine until I touched the up button for the channels and now it won't connect to Roku or the cable box. I don't have the remote.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Sony. Model KDL-32LL150
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu works. I don't understand the second question.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I only got yesterday, so it's a been a problem since about five minutes after I got it.
JA: Anything else you want the expert to know before I connect you?
Customer: Is there a way to connect the tv to both Cable and Roku (stick)?
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

What channel up button you touched, is it on TV remote?

Expert:  Shahid replied 2 months ago.

OR on side panel of TV?