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Louie, Technician
Category: TV
Satisfied Customers: 12675
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am told by Netflix and Verizon the problem with my Sony

Customer Question

I am told by Netflix and Verizon the problem with my Sony T.V.
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: i did have Netflix , but unable to get it now the program crashed and I can not
JA: How long has this been going on? What troubleshooting have you tried?
Customer: get Netflix back up
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No I would just like the Sony to get me Netflix, we have have warrenty for five years
Submitted: 2 months ago.
Category: TV
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete make and model number of the "...Sony T.V...."

Expert:  Louie replied 2 months ago.

Still, please consider a RESET of the Sony TV.

Ensure that the Sony TV model has the latest firmware. Please click HERE.