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Have power but no picture, 50PA5500-UAAUSLLHR, red light in…

Have power but no...

Have power but no picture

Technician's Assistant: What's the model number of your TV? How old is it?

50PA5500-UAAUSLLHR

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Red light in lower left and faint glow. nothing else

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Grandkids were trying to switch to DVD for a movie.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

Don't think so

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Answered in 1 minute by:
7/24/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Are you near the tv right now?

Ask Your Own TV Question

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on.

-REPLY back here and tell me what happens.

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Appears site sent you a phone call offer. I did not send the offer.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

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Please try this:-unplug the tv POWER cord from the wall outlet.-wait 3 full minutes then plug in the tv power cord and try to turn on.-REPLY back here and tell me what happens.
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Customer reply replied 1 year ago
ok. power cord was removed overnight. no change
Customer reply replied 1 year ago
are we still chating?

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here. Substantial electronics experience is required on your part. Otherwise I can help you locate a trusted local repair shop if you provide your zip code. Repairs can be around $300 give or take.

Let me know how you want to proceed.

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Customer reply replied 1 year ago
thanks. tv is already out on the curb.

My apologies for the bad news. Keep in mind, a repair shop won't tell you what I just have, they will want to charge you $99 to come out and then hand you an estimate for more than the tv is worth. So coming here first saved you lots of time and money.

I hope before you go you will at least submit a 5 star rating at the top of this page so that I am somewhat recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
Ask your own question now
Nicholas Arnaud
Category: TV
Satisfied Customers: 0
Experience: Lead technician at Nick's Tv repair
Verified

If you have the ability to use a multi meter and take both resistance measurements with the TV unplugged from power, and also the ability to take DC voltage measurements when the TV is live, I can guide you to those measurements.

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Mike G.
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Category: TV
Satisfied Customers: 8,624
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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