Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you near the tv right now?
Do you have the original Sharp remote that comes with the tv? Can you access the tv MENU using that remote?
Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....
Can you access the tv MENU using that remote? Is that menu showing on the screen normal, or is it also affected by this problem?