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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a sharp lcd 50in smart tv its acting like brite

Customer Question

I have a sharp lcd 50in smart tv its acting like brite control is all the way down ihave pitcure and sound but very dim
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: less than 1 yr old no paper work floor model no on remote is g1221-u
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it happend once before fixed its self tv logo doesnt come up when turned on
JA: How long has this been an issue? What happened right before this popped up?
Customer: started friday went on vaction this weekend turned on this morning same thing
JA: Anything else you want the TV expert to know before I connect you?
Customer: just to get it fixed i am disabled tv is my life now
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Are you near the tv right now?

Customer: replied 2 months ago.
Expert:  Mike G. replied 2 months ago.

Do you have the original Sharp remote that comes with the tv? Can you access the tv MENU using that remote?

Expert:  Mike G. replied 2 months ago.

Appears site sent you a phone call offer. I did not send the offer.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

Expert:  Mike G. replied 2 months ago.

Do you have the original Sharp remote that comes with the tv? Can you access the tv MENU using that remote?

Customer: replied 2 months ago.
okay i can talk on line ,yes we have the remote
Expert:  Mike G. replied 2 months ago.

Can you access the tv MENU using that remote? Is that menu showing on the screen normal, or is it also affected by this problem?