TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a Samsung cured 4k tv and I bought at an auction a

Customer Question
Sony TMR-RF985R and a Sony...
I have a Samsung cured 4k tv and I bought at an auction a Sony TMR-RF985R and a Sony TA-SA300WR surround amplifier with 2 speakers. I do not have a manual so I do not know how to make these work. I did plug TMR into a sound port and I did hook up the TA to power and the two speakers but nothing comes out. When I hit the power button on the TA it will turn green for a few seconds and the goes red like t is not connected to anything. There is a EZW-RT50 plugged into back of the TA Any help?
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: I gave you the exact model and I would say they are 3-4 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no and the sound source is not the problem I have it hooked up to my computer headphone jack so I need sound is coming into the transmitter
JA: How long has this been an issue? What happened right before this popped up?
Customer: just bought
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 day by:
7/25/2017
TV Technician: littlerusty2005, Expert replied 3 months ago
littlerusty2005
Category: TV
Satisfied Customers: 5,929
Experience: Plasma, LCD, LED, converters, resolution specialist.
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Ask Your Own TV Question
TV Technician: littlerusty2005, Expert replied 3 months ago

Welcome. My name is ***** ***** experienced field technician. We are now

connected together on this convenient website where I am able to help

you. To get started, I need to know you can see this message and are able

to reply to me here... As soon as I hear from you, we can continue. Here

are a few tips to try while you're waiting:

Due to the nature of the problem, it may take a few tries back and forth

before we finish the troubleshooting and fix the problem. If this fixes the

problem, please rate 3-5 stars. If the below doesn't fix the problem, please

reply, and I will return your response as soon as possible. Rating

negatively does not instigate a refund, but you can always request one

from me if your problem is already solved. This is the initial stage of

troubleshooting your device. Please reply when you get this, with your

findings of these first troubleshooting tips, to initiate live chat.

For battery operated electronics:
Disconnect from the charger, and remove the battery for one full minute.

If you cannot remove the battery, turn the device off, then back on.

For plug in electronics:
Unplug the unit for 1 full minute. Make sure the software/firmware is up

to date by going into your setup menu, and check for updates.

For car and marine electronics:
Remove the in line fuse to cut power to the unit. For car, you may need

the pin to get your electronics running again. For Marine, if you want

two brands to work together, they must have NMEI ports. If not, let me

know both of the model numbers and I'll check compatibility.

Treadmills:
Unplug the treadmill for one minute. Check all of the wiring, and make

sure the belt is not too tight. It should lift 3-4 inches off of the deck, and

not slip when you walk on it.

I look forward to viewing your reply.

Sincerely,
Rusty the Tech
_______________________________________________________

__
** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

When we are finished, please don't forget to rate my service with you

today with 3-5 stars so I can get credit for helping you. Rating does not

close the question, and you can communicate with me at no extra charge.

Ask Your Own TV Question
Ask littlerusty2005 Your Own Question
littlerusty2005
littlerusty2005
littlerusty2005, Expert
Category: TV
Satisfied Customers: 5,929
5,929 Satisfied Customers
Experience: Plasma, LCD, LED, converters, resolution specialist.

littlerusty2005 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a SV421XVT TV and I just bought your Vizio headsets
I have a SV421XVT TV and I just bought your Vizio headsets and I need to get em paired up. Can you help me? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have not been successful in installing the sony mdrxb950nb
I have not been successful in installing the sony mdrxb950nb HEADPHONE in SONY T. No sound from headphone. What is wrong? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do I get a picture out of my viera TH-P42S10Z tv (from
Hi how do I get a picture out of my viera TH-P42S10Z tv (from the monitor out video button) to a projector please? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
I have a Panasonic Viera HDTV, Model No. TC-P50S30, Serial
I have a Panasonic Viera HDTV, Model No. TC-P50S30, Serial No. MF13220497. Due to a hearing disability, I've been prescribed a Sennheiser Wireless TV Listening System consisting of a wireless Stethose… read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
I am hearing impaired, I have new hearing aid that are
Hi, I am hearing impaired, I have new hearing aid that are blue-tooth so far I am not able to get the sound from the tv. My hearing aids are paired with the transmitter but don't work. My TV is 2009 B… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have, IThe model number is UN32J4000BFXZA iT ISn n2, I
I have a 2 year old tv that was bougt used. Yes the … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
How do I get OTA channels have amazon prime/firestick but
how do I get OTA channelshave amazon prime/firestick but don't know how to get live local channels...please help...… read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
I have an old rocketfish TV AV signal sender using home
I have an old rocketfish TV AV signal sender using home wiring. The audio sometimes goes out. Can you tell me what I can do to fix/prevent? I have tried rebooting in the past and it has worked, but it… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We have a Samsung Series 6 6000 LED TV that currently gets
We have a Samsung Series 6 6000 LED TV that currently gets it's input from Comcast's X-1 box via a HDMI cable. We would like to be able to send the TV signal wirelessly to avoid having a cable running… read more
littlerusty2005
littlerusty2005
Expert
5,929 satisfied customers
We purchased this hdtv in 2006 and want to know if it has
we purchased this hdtv in 2006 and want to know if it has usb ports and where they are … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
We have a Panasonic TV and have recently purchased
We have a Panasonic TV and have recently purchased Sennheiser headphones. We are having trouble connecting them and Sennheiser suggested that we might need to adjust the settings on the TV. Do you hav… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I have an Elite unit, I think the 1190W Network-Ready...
I have an Elite unit, I think the 1190W Network-Ready... unit. I'm trying to hook it up to an easyTec transmitter, but it wants the output format of the device to be uncompressed PCM audio. How do I s… read more
littlerusty2005
littlerusty2005
Expert
5,929 satisfied customers
I just purchased a sennheiser headphone and am charging it,
I just purchased a sennheiser headphone and am charging it, but need to understand how it hooks up to the tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Can I hookup to bluetooth device? E60-c3. New t.v want to
Can I hookup to bluetooth device? JA: What's the model number of your TV? How old is it? Customer: E60-c3 JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: Yes, … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I am trying to connect a hearing device (transmitter for
I am trying to connect a hearing device (transmitter for hard of hearing) to my 32 inch 5500 (purchased about 5 yrs ago). I tried to connect a 3.5 y (two male to one female) however the 3.5 male end d… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a hearing aid transmitter and want to plug it into my
I have a hearing aid transmitter and want to plug it into my newly bought 4500 series 32in TV. The transmitter has a small jack to connect up to the TV. I have another Samsung TV (Model No. UN55EH6000… read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
I have a bluetooth transmitter that I have been using on my
I have a bluetooth transmitter that I have been using on my previous TV in order to use wireless headphones, I can't figure out how to hook it all up to this TV, if I plug it into the headphone jack, … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Can the remote transmitter of a sa-pm31 be repaired or can a
Can the remote transmitter of a sa-pm31 be repaired or can a replacement be bought. The red power-on light does not light.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x