Facing TV Problems? Ask a TV Technician.
HelloWelcomeI am sorry you are having trouble here,I am presently reviewing your question be with you very soon.Anthony
How is the box connected to the TV please?HDMI or RCA leads?or through the antenna socket?
Any pop up messages you may see are sent by the site not me, I am only available by chat myself (typing here)however if you take the phone call option another tech on the phone team may help