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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot get sound, 32hl67, i see picture but no sound with

Customer Question

I cannot get sound
JA: What's the model number of your TV? How old is it?
Customer: 32hl67
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: i see picture but no sound with cable or dvd
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just moved into house today and hooked it up
JA: Is there anything else the TV Technician should be aware of?
Customer: Don't know - it is hooked into dish hopper
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So you have this same problem with both the hopper AND the dvd player, correct?
Have you been using only the tvs internal speakers, or do you have any other external sound system there connected to it?

Customer: replied 2 months ago.
It has Xbox hooked to it but not sure they are hooked upright
Expert:  Nathan replied 2 months ago.

Well did the xbox work before and just suddenly stopped?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.