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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14998
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I moved, so I had to unhook my vizio TV. When I turned it

Customer Question

I moved, so I had to unhook my vizio TV. When I turned it back on everything worked great and looked fine except my amazon is now gone. I am a prime member and I did watch movies on my TV but now I don't even have the amazon logo. What do I do?
JA: Soon. I'm trying to find the right TV Technician for you right now. As soon as they are ready, I will let you know. Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: Give me a minute I will look on the back of the tv.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model #M261VP
JA: How long has this been an issue? What happened right before this popped up?
Customer: Everything else works I don't know I haven't tried to watch a movie in about two months.
JA: Is there anything else important you think the TV Technician should know?
Customer: No, everything else is working, just amazon has gone awol.
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Customer: replied 2 months ago.
Great, thank you.
Expert:  Anthony_Infotech replied 2 months ago.

First try a reboot of the set unplug the set from wallpower wait 5 mins then replug back in again ,check the set, if no go then try a full reset in the settings menu there will be a setting to return the set back to factory default

Let me know how that goes

Anthony

Customer: replied 2 months ago.
Okay I will let you know if it works.
Expert:  Anthony_Infotech replied 2 months ago.

OK let me know

Customer: replied 2 months ago.
far the tv will not turn back on. Okay there it goes.
Customer: replied 2 months ago.
Step one did not work.
Expert:  Anthony_Infotech replied 2 months ago.

OK move on

Customer: replied 2 months ago.
I was told to send you my phone #
Expert:  Anthony_Infotech replied 2 months ago.

Any pop up messages you may see are sent by the site not me, I am only available by chat myself (typing here)however if you take the phone call option another tech on the phone team may help

Please continue in this mode

Customer: replied 2 months ago.
I can't findustry the reset. Still looking.
Customer: replied 2 months ago.
Find the reset.
Customer: replied 2 months ago.
I am in the settings menu but no full reset.
Expert:  Anthony_Infotech replied 2 months ago.

OK give me 5 please

Customer: replied 2 months ago.
Okay.
Customer: replied 2 months ago.
I found a place under help that has clear memory (factory default) would that be it?
Expert:  Anthony_Infotech replied 2 months ago.

Yes that is it

Customer: replied 2 months ago.
Okay I will try it.
Expert:  Anthony_Infotech replied 2 months ago.

Amazon may have pulled the plug on this app so you will need to contact amazon if you still cant get this up

Customer: replied 2 months ago.
It wants a parental control password. Never set onew up no children.
Customer: replied 2 months ago.
I already called them, they said call you.
Customer: replied 2 months ago.
What next? I have no password.
Customer: replied 2 months ago.
Okay are you done? I guess a new TV not a Vizio?
Expert:  Anthony_Infotech replied 2 months ago.

Try 0000 OR 1234

Customer: replied 2 months ago.
Okay 0000 worked.
Expert:  Anthony_Infotech replied 2 months ago.

let me know

Customer: replied 2 months ago.
I have to put in my password ***** I only have # on the remote need letters to
Customer: replied 2 months ago.
new TV not a Vizio. Sounds like a betterplan.
Customer: replied 2 months ago.
Get the 26 dollars off my card since I was never called
Expert:  Anthony_Infotech replied 2 months ago.

I don't understand this so I opted out however let me know so we can continue

I have to put in my password ***** I only have # on the remote need letters to