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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It just turned off, like if I blue out somethng, Philips

Customer Question

it just turned off , like if I blue out somethng
JA: What's the model number of your TV? How old is it?
Customer: Philips smart tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: can not get it to turn on at all
JA: How long has this been an issue? What happened right before this popped up?
Customer: never had any problems, it just happened while watching tv
JA: Is there anything else important you think the TV Technician should know?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Mike G. replied 3 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Are you with the tv right now?

Customer: replied 3 months ago.
Expert:  Mike G. replied 3 months ago.

Appears site sent you a phone call offer. I did not send the offer.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

Expert:  Mike G. replied 3 months ago.

Can you get the model number off the back of the tv?

Expert:  Mike G. replied 3 months ago.

Can you get the model number off the back of the tv?

If not, what size is the screen? 40" 50" 60" ....