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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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TV cuts off and when u cut it back on snow, 2011 hisense, No

Customer Question

TV cuts off and when u cut it back on snow
JA: What's the model number of your TV? How old is it?
Customer: 2011 hisense
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menu tv just show snow and cuts back off
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing been about 3 days
JA: Is there anything else important you think the expert should know?
Customer: The cord middle piece that plugs into wall is broken
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 3 months ago.
Will get back with you not home at moment
Expert:  Shahid replied 3 months ago.

No problem, take your time and reply back with info requested to proceed.

Customer: replied 3 months ago.
Model # LTDN42v77US