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Nathan, Installer
Category: TV
Satisfied Customers: 25911
Experience:  Custom home theater installer, authorized dealer top brands.
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Only get 5 channels, We had antennae I installed when I scan

Customer Question

Only get 5 channels
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: We had antennae I installed when I scan only picks up 5 chsnnels
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I go to menu go to chsnnels do auto scan it says ref check 110 and found only 5
JA: How long has this been an issue? What happened right before this popped up?
Customer: Never got many channels do had rotating antenna installed still no luck.
JA: Is there anything else important you think the TV Technician should know?
Customer: Was told to mive the sntenae and I should get all chsnnels no luck
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of the tv?

Customer: replied 3 months ago.
Jensen model JE2212led antennae king jack addes
Expert:  Nathan replied 3 months ago.

Where are you located (zip code) and is the antenna in a city, suburban, or rural location?

Customer: replied 3 months ago.
92130 city
Expert:  Nathan replied 3 months ago.

Thanks for confirming,

you are getting exactly what you should be.

There are only 5 or 6 channels total broadcast in your area that are going to be able to be picked up by an antenna:







To get anything beyond these would require that you subscribe to a cable or satellite service to get additional channels.

My apologies for the news,


Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

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If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

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