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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25911
Experience:  Custom home theater installer, authorized dealer top brands.
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Only get 5 channels, We had antennae I installed when I scan

Customer Question

Only get 5 channels
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: We had antennae I installed when I scan only picks up 5 chsnnels
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I go to menu go to chsnnels do auto scan it says ref check 110 and found only 5
JA: How long has this been an issue? What happened right before this popped up?
Customer: Never got many channels do had rotating antenna installed still no luck.
JA: Is there anything else important you think the TV Technician should know?
Customer: Was told to mive the sntenae and I should get all chsnnels no luck
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of the tv?

Customer: replied 3 months ago.
Jensen model JE2212led antennae king jack addes
Expert:  Nathan replied 3 months ago.

Where are you located (zip code) and is the antenna in a city, suburban, or rural location?

Customer: replied 3 months ago.
92130 city
Expert:  Nathan replied 3 months ago.

Thanks for confirming,

you are getting exactly what you should be.

There are only 5 or 6 channels total broadcast in your area that are going to be able to be picked up by an antenna:

KZTC-LD 7.2 IND

KGTV-DT 10.1 ABC

KFMB-DT 8.1 CBS

KTCD-LP UNI

KSKT-CD HSN

KUAN-LD 36.1 IND

To get anything beyond these would require that you subscribe to a cable or satellite service to get additional channels.

My apologies for the news,

Nathan

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan