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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Samsung tv went black, still voices, tried fiddling with

Customer Question

my Samsung tv went black, still voices, tried fiddling with the remote and it popped, white smoke came out the back for a while,,,,,smoke stopped but there is an odor,,,is thisgettng ready to burn??? it is large and on the wALL,.... I cannot unplug it but it is off
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: no it has not done this prior,probably almost 10 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started a little bit big worry now is it going to start a fire?
JA: It's hard to know for sure. The Technician will figure it out.
Customer: are you transferring me?
JA: No. I'm the Technician's Assistant.
Customer: I know ho0w do I get a technician???
JA: Anything else you want the electronics expert to know before I connect you?
Customer: told you all
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the actual model number of the tv?