How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The large plug that attaches to the back of my tv is making

Customer Question

The large plug that attaches to the back of my tv is making the picture go black. What cac I do
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: Insignia with a built in DVDs player and no previous isdues
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menus does not work. Sound only
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just since around 8pn tonight. If I unplug it and twist the input in the back the picture will come on for about 3 minutes then just go black
JA: Is there anything else the expert should be aware of?
Customer: The tv is less than 2 tears old. Can just this one cable be replaced?
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Which plug are you referring to? The power cord? Hdmi cable? coax cable?

What is the model number of the tv?