TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I am trying to hook up to the internet and can't do it.I…

I am trying to...

I am trying to hook up to the internet and can't do it.I have a new router

Technician's Assistant: What's the model number of your TV? How old is it?

M055502v

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu is working.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since yesterday

Technician's Assistant: Is there anything else the TV Technician should be aware of?

Not that I know of, trying to hookup for Amazon firestick installation

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
7/21/2017
Steve G.
Steve G., Technician
Category: TV
Satisfied Customers: 17,987
Experience: VP of electronic repair company. Audio nut.
Verified

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Upon completion of our chat, you will be asked to rate my service. Please understand that this is the only way I am ever compensated by this site. Please do not rate me until you are completely satisfied. It is in my best interest to completely fix your issue so that I may be compensated.

Ok then. Here we go.

If you have a Fire Stick, it is the Fire Stick and not the TV that needs to be connected to your router.

Plug in the Fire Stick and follow the instructions to connect to your WIFi.

Give it a try and let me know if you get stuck.

Steve

Ask Your Own TV Question
Customer reply replied 1 year ago
Still telling me unable to connect

I can't call you from my current location. I am sorry.

What is telling you you can't connect? The Fire Stick?

Ask Your Own TV Question
Customer reply replied 1 year ago
No the TV
Customer reply replied 1 year ago
I'm at Test Connection, it says connected with great signal strength but download not available

Ok, again, you need to connect the Fire Stick to WiFi for it to work. Connecting the TV to WiFi is something you can do later.

If you want to use your Fire Stick, you need to connect IT to the WiFi.

Plug in the Stick, adjust the input so that you can see the Stick's home page and then connect it.

Ask Your Own TV Question
Customer reply replied 1 year ago
I've done that and homepage says home is currently unavailable go to network settings

That is the homepage of the TV.

You need to change the input with the TV remote so that you are looking at the FireStick home page.

Steve G.
Steve G., Technician
Category: TV
Satisfied Customers: 17,987
Experience: VP of electronic repair company. Audio nut.
Verified
Steve G. and 87 other TV Specialists are ready to help you
Ask your own question now
Master Fix It
Master Fix It, Appliance Repair Technician
Category: TV
Satisfied Customers: 15,890
Verified
Phone call session started
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Technician
Category: TV
Satisfied Customers: 17,987
17,987 Satisfied Customers
Experience: VP of electronic repair company. Audio nut.

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I'm trying to connect Netflix to my Sony Bravia, but I am
I'm trying to connect Netflix to my Sony Bravia, but I am having trouble. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My HMI connection quit working. Last week something happened
My HMI connection quit working. Last week something happened while I was at work and the Fire Stick on both TV's stopped working. I ended up getting a new router and the tv in the back room works but … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't acess my amazon, netflix, hulu applications- when I
I can't acess my amazon, netflix, hulu applications- when I click on them nothing happens … read more
technicalcat
technicalcat
Computer Science
300 satisfied customers
My samsung smart tv connects to my wireless home network,
My samsung smart tv connects to my wireless home network, but will not connect to the internet. it says to call my provider (ATT). I did and have rebooted tv numerous times and they checked thing out.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
MY COMPUTER IS HOOKED UP TO WIFI BUT THE COMCAST GUY WHO
MY COMPUTER IS HOOKED UP TO WIFI BUT THE COMCAST GUY WHO INSTALLED IT COULDN'T INSTALL IT FOR MY TV. HE SAYS IT'S TOO OLD. I'VE BEEN TRYING TO FIND OUT IF THERE'S AN ADAPTER AVAILABLE SO I CAN GET WIF… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Samsung 65 in DLP TV im a prime member how do i
I have a Samsung 65 in DLP TV im a prime member how do i hook up prime tv thats offered since its not a smart tv … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I'm trying to figure out how to reset the hdmi ports on a
I'm trying to figure out how to reset the hdmi ports on a jvc tv when I don't have the original remote anymore. … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I have internet at the computer but when i try to use the
i have internet at the computer but when i try to use the amazon firestick will not work … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Not hooking up to internet, hooks up to router but stops
not hooking up to internet, hooks up to router but stops when trying to get default gateway and dns … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just became member of Amazon Prime and I do not know how
I just became member of Amazon Prime and I do not know how to register my TV to Amazone Prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Vizio SRS HDMI TV (ECO HD) and i am switching to
My name is Dave. I have a Vizio SRS HDMI TV (ECO HD) and i am switching to firestick and cannot find how to connect to my internet router to use the program? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My TV model number is TC-P60GT30, Panasonic - about 5 years
Panasonic - about 5 years old....I was wondering if it is a Smart TV - I am trying to get Netflix on the TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Vizio Smartcast 4k tv can I hook up an Amazon
I have a Vizio Smartcast 4k tv can I hook up an Amazon firestick to this tv and if so will someone be able to walk me through what to do this evening? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Am trying to use an Amazon fire stick, but am having no
Am trying to use an Amazon fire stick, but am having no luck … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I am trying to get the Netflix streaming to work with
I am trying to get the Netflix streaming to work with Samsung TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Im also getting "Anynet+ device is not connected" It worked
Im also getting "Anynet+ device is not connected" It worked yesterday, so why is it not working today? I have a Samsung TV … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I just hooked up my amazon fire stick to my coby tv and
I just hooked up my amazon fire stick to my coby tv and nothing happens & I changed the batteries on the fire stick remote as well -… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
How do I sign into Pandora and get it to work on my TV
I can't get my pandora to work on my tv. I have the internet hooked up and it is running? What is wrong?… read more
jbiggerstaff1
jbiggerstaff1
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x