TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

Wanted to sign in to aquos net portal and it asked for usher…

Wanted to sign in...

Wanted to sign in to aquos net portal and it asked for usher name and password. Even though my tv is over 2 3 years old, ive never set it up so I can get the apps. Found this heading so was trying to read other walk through but I got you, lol.

Technician's Assistant: Can you guesstimate how old your AQUOS is, and have you done any troubleshooting yet?

4 years is more like it, 4-4 1/2

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu works but I have no idea what your talking about when you say inputs and sources. All I was trying to do was get the apps up so I can use them but with what we're reading it looks like sharp got rid of the ability to access the internet. .?

Technician's Assistant: What confuses you?

We set up the wireless info under confirmation is says " the security of the target page cannot be confirmed. The server certificate has expired. Do you want to connect? " and if we say yes we get a notification that says "a connection cannot be established. A read error has occurred in TCP."

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is first time for me trying to set it up. Had tv an ll these years and never set it up.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

On page notification it says, aquos net portal asks for user name and password. I never set one up. And when trying to we can't. In what we read in blogs it states sharp stopped the aquos.net portal. How much is this going to cost me?

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the TV Technician's time your question is expected to take (how complex and lengthy an answer you require).

And if he tells me that sharp has discontinued the aquos net site which I already know and have stated here will I get charged?

Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
7/17/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,031
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number from the back of the tv?

Also to be clear, this is a paid support service, it is not free help. We're all independent techs here working on our own personal time to help in good faith, so I expect to be credited for my time and expertise regardless of the outcome.

Ask Your Own TV Question
Customer reply replied 7 months ago
LC-70LE632U

Thank you for confirming,

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info).

If you prefer to continue here in chat, that is fine too. Just let me know either way.
Thanks,
Nathan

Ask Your Own TV Question
Customer reply replied 7 months ago
Try again
Customer reply replied 7 months ago
Hello? Are you trying again?
Customer reply replied 7 months ago
HELLO?

I tried to accept a second time as well with no change.

Ask Your Own TV Question
Customer reply replied 7 months ago
Nathan. I've called Amex and it's approved please call now

Thanks, you'll need to click the call request once more from your end now (sorry, I know the site can be a pain to use) and then I can accept it.

Ask Your Own TV Question
Customer reply replied 7 months ago
Where's the call request button?

The same one you clicked before. It should say something like Switch to Call or request call

Ask Your Own TV Question
Customer reply replied 7 months ago
Just says you have an unclaimed offer! Phone call then view offer which is a link that is not working

Try hitting F5 to refresh the page, or just the reload button

Ask Your Own TV Question
Customer reply replied 7 months ago
There's no f5 on a call phone that I know of
Customer reply replied 7 months ago
Cell phone*

Sorry I didn't realize you were on your cell phone and not a computer.

You should still have a refresh/reload button on your browser though.

Ask Your Own TV Question
Customer reply replied 7 months ago
Still nothing

I'm sorry there is nothing on my end at this point to accept either.

Shall we just continue here in the chat instead?

Ask Your Own TV Question
Customer reply replied 7 months ago
I thought you would be calling on the cell phone since u wanted the cell phone number. I initially started out on my mini iPad which also doesn't have f5.

You do have the "reload" button in your safari browser, the little half circle arrow at the top right of the screen, next the address bar

the call request may also be a pop up in another browser tab/window that you have to opne.

Ask Your Own TV Question
Customer reply replied 7 months ago
I would prefer not to but if that's the only way I save 26.00 bucks, right?

Yes it would cost less (just the chat fee) to not do the call. It is your choice, I'm happy to call if I'm able, but the system just isn't letting me do so at this point.

Ask Your Own TV Question
Customer reply replied 7 months ago
I've done that already. The problem is now atyour end not mine.

Okay, I'll send a written answer here then. I'm sorry for the site issues, I'm a user of the site here just like you so I have no control over the call functions and can't force it to go through.

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,031
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Phone call session started

Actually it just popped back up and went through so I can call now, please send the phone number where I may reach you.

Ask Your Own TV Question

Thank you for the call, and my apologies again for the news.

As mentioned your tv is no longer supported, which is the fault of Sharp and their lack of service and support Your best option here is adding an external streaming device such as a roku or fire tv

Please note:
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. Asking for a refund at this point has the effect of forcing me to work for free for the past hour spent trying to help you.

Ask Your Own TV Question
Customer reply replied 7 months ago
The only reason why the call took so long was because your site wasn't working. Asking me to pay for something that I already knew and told you before telling me is insane. Knowing your answer was going to be what I told you and "offering" (for 26.00 more) to talk in person when all you had to do in type was say yes, sharp did what you said would of been fair charge for both of us. Wouldn't of wasted your time or my time. I'm really sorry Nathan but I don't think it's fair to ask me to pay for the answer that you were confirming that I already knew.

I apologize for the site issues, those are outside either of our control. I offered at several points to give a written answer but you stated that you preferred a call.

I could ask customer service if they'd credit you back for the additional call amount if you would like.

Ask Your Own TV Question
Customer reply replied 7 months ago
That would be appreciative. I don't mind the first charge but the additional
I would be insane to accept. That way your not entirely screwed out of pay. I am very sorry. Tell your company to fix their site. I was ready to give up a few times then I'd hear from you again. My time has a value as well.

I understand and I"m sorry for all the site issues. I'll send a note to CS on your behalf.
Thank you and have a good night,

Nathan

Ask Your Own TV Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,031
28,031 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My flat screen Samsung tv has lost its ability to internet
My flat screen Samsung tv has lost its ability to internet connect. I have not been able to receive Directv On Demand . I ask to reconnect but the tv will not reconnect. I cannot do streaming on the m… read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
It keeps flashing back and forth. It says cannot connect to
It keeps flashing back and forth. It says cannot connect to 3D. I want it back to regular t v. No 3 d. I think my daughter was watching a kids movie and it now won't go back to reg t v. … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
How to get the cover off TV remote. Tw0 months old;
Remote tv does now work; Verizon remote works on limited basis - no sound control; on off control does not eork … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
I HAVE CLOSED CAPTIONING IN SPANISH ANS WANT I IN ENGLISH.
Second opinion] i HAVE CLOSED CAPTIONING IN SPANISH ANS WANT I IN ENGLISH … read more
Harry
Harry
879 satisfied customers
Tv not responding to Direct tv box. Direct tv service guy
Tv not responding to Direct tv box JA: Are you getting any error messages when you try to connect to DirecTV? Customer: No JA: How is your internet connection? Have you tried unplugging your modem and… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
I have changed cable provider and am trying to watch Netflix
I have changed cable provider and am trying to watch Netflix on my tv...message I get is network not ready … read more
Harry
Harry
879 satisfied customers
Is tv sn 28LWZ2SEAR03463 Model e43-c2 a smart tv capable off
is tv sn 28LWZ2SEAR03463 Model e43-c2 a smart tv capable off getting and running the Spectrum App … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
Bought a Series 6 UHD TV Model un43mu630df. It does not have
Bought a Series 6 UHD TV Model un43mu630df. It does not have ant instructions on how to connect my surround sound to the Tv. … read more
Harry
Harry
879 satisfied customers
My LG55LX6500uB turns on but has black screen and no audio.
Hello My LG55LX6500uB turns on but has black screen and no audio … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Cable box hooked I have a picture. But no sound. It was
Cable box hooked I have a picture. But no sound. It was working fine … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,659 satisfied customers
I have a Viera TV. How do I turn on the subtitle function?
I have a Viera TV. How do I turn on the subtitle function? Pressing the STTL button appears to achieve nothing. … read more
Nathan
Nathan
Installer
28,031 satisfied customers
My TV is beginning to stop, the color scatters, and then
My TV is beginning to stop, the color scatters, and then returns again & again. It is about 4 years old. … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
I'm having trouble connecting my Hulu onto my cromecast onto
Hi there, I'm having trouble connecting my Hulu onto my cromecast onto my tv screen. Sometimes it just connects right away, and sometimes it dosn't … read more
Harry
Harry
879 satisfied customers
I have a KDL-V26XBR1 Sony television which I believe the
Good Afternoon I have a KDL-V26XBR1 Sony television which I believe the name plate suggests was manufactured in 2006 The set has performed very well for many years Time Warner is my cable provider and… read more
Nathan
Nathan
Installer
28,031 satisfied customers
I recently purchased a Sony TV model 65X850E and connected a
I recently purchased a Sony TV model 65X850E and connected a home theater surround sound system that included a Denon integrated network AV receiver. While the surround sound systems works perfectly w… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,067 satisfied customers
It's a Regza tv 53 inch replaced very top board looking at
It's a Regza tv 53 inch replaced very top board looking at the back bottom left board and 3 flashes next to the power button … read more
Harry
Harry
879 satisfied customers
My tv picture jumps...how do I handle that....I can tape
My tv picture jumps...how do I handle that....I can tape programs but I can't play them back … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
Can't wach moves on my tv. Samsug modal#50l4300u 1yr. Can
can't wach moves on my tv JA: What's the brand and model number of your TV? How old is it? Customer: samsug modal#50l4300u 1yr JA: Does the TV menu work? Do you have the same problem on all sources/in… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x