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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7242
Experience:  10 Years Audio Video Repair & Setup
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It won't turn on I replaced the batteries in the remote too,

This answer was rated:

It won't turn on I replaced the batteries in the remote too
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Vizio E420i-B0
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no problems in the past
JA: How long has this been an issue? What happened right before this popped up?
Customer: We subscribe to direct tv and Netflix but to get to Netflix we use the vizio remote w no previous problems
JA: Anything else you want the TV expert to know before I connect you?
Customer: No TU

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Are you with the tv right now?

Customer: replied 2 months ago.

Appears site sent you a phone call offer. I did not send the offer.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on using the button on the tv, not remotes.

REPLY back here and tell me what happens.

Customer: replied 2 months ago.
Yay it's working

Excellent!

Please do submit a 5 star rating at the top of this page so that I am at least recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Thanks

Mike G. and other TV Specialists are ready to help you
Customer: replied 2 months ago.
It's working

Great. All the best.