Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
What is the model number from the back of the tv, please?
That is fine, you can get back to me here when you have a chance to get that information.
Hi John, this is usually a firmware glitch or memory defect in the tv.
Please go into the sony menu and look for Initial Settings (factory reset) and choose that.After it resets it will prompt you through the startup process again including another retune, the let me know how it works at that point.
Great! Glad that did the trick for you John