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How do I get rid of closed captions? I have tried the Menu

Customer Question
function "caption" and although I...
How do I get rid of closed captions? I have tried the Menu function "caption" and although I have selected off, the closed captions come right back after "return". Must have done it 20 times the last 2 days. HELP!! Bill
JA: What's the model number of your TV? How old is it?
Customer: I do not know the MN. It is 2 years old. CC was not an issue until 3 days ago.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works. I can select caption,set it to off. But the CC does not go away. Thought I got it once but powered doff & on and it came back. What do I hit after I get it to "caption off" to select that mode?
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days. Nothing special that I know of.
JA: Is there anything else the TV Technician should be aware of?
Customer: no.
Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
7/15/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,800
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

What's the model number off of the back of your TV? What's the brand and model of the cable box? This info is needed as right now there are no specifics posted regarding what equipment you have.

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Customer reply replied 6 months ago
I will have to get back to you later on the Model number. It is a Samsung The cable box is an Xfinity (Comcast) DTA unit.
TV Technician: Aric, Technician replied 6 months ago

What remote have you been trying to use to fix the captions- the original TV remote or the cable remote?

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TV Technician: Aric, Technician replied 6 months ago

Are you still with me here?

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TV Technician: Aric, Technician replied 6 months ago

Okay since you're not replying I will opt out.

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TV Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete make and model number of the "... cable box is an Xfinity (Comcast) DTA unit..." Additionally, please describe how the cable box is connected to the TV using what kind of cable(s).

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Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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