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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a plasma tv display that keeps coming up saying." the

Customer Question

Have a plasma tv display that keeps coming up saying. " the device cannot be operated. Please check the connection." Picture is fine.
JA: Just to clarify, what's the plasma television's exact make and model?
Customer: Pioneer SN: GJPMO15453UC
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Two days. Replaced cable, hdmi, electrical connections as well as cable box.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Moved to other input hdmi ports without any change.
Submitted: 8 days ago.
Category: TV
Expert:  Nathan replied 8 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv, rather than the serial?