I have purchased a clearTVKEY HDTV DIGITAL indoor antenna
but I can't get andy picture or sound on my TV.
JA: Just to clarify, what's the HDTV's exact make and model?
Customer: the number on ticket is 49933 CLEARTV KEY X-70B, as seen on TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, I have adjusted all menu options which I thought applied but no picture or sound on TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: I put the antenna to TV last evening and then I changed the menu so it would know it was on antenna not cable, but so far I have had no luck.
JA: Is there anything else important you think the TV Technician should know?
Customer: no, it goes thru all channels with # and name but no picture or sound.