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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7354
Experience:  10 Years Audio Video Repair & Setup
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The power light is blue showing it's on but no sound or

This answer was rated:

The power light is blue showing it's on but no sound or visual is cominng on
JA: What's the model number of your TV? How old is it?
Customer: We bought it November or December of 2015 model #LE55A6R9A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing is coming on the screen so I can't see anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing it worked fine last night. I went to turn it on this morning and that happened
JA: Is there anything else the TV Technician should be aware of?
Customer: No

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Are you with the tv right now?

Customer: replied 3 months ago.
Ues

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on preferably with the button on the tv not remotes.

REPLY back here and tell me what happens.

Customer: replied 3 months ago.
Okay

Thanks

Have you had a chance to try what I suggested?

Customer: replied 3 months ago.
sorry I accidently shit my internet off so I lost service. It still did not eork

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here. Substantial electronics experience is required on your part. Otherwise I can help you locate a trusted local repair shop if you provide your zip code.

Let me know how you want to proceed.

Customer: replied 3 months ago.
How much are the parts generally? Area code 95966

Repairs can be around $300 give or take. Got the zip code, be right back with options.

Here is what I found for you:

Davids Tv (###) ###-####/p>

Tv Tech repair (###) ###-####/p>

Please do submit a 5 star rating at the top of this page so that I am at least recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Thanks

Customer: replied 3 months ago.
Thank you

You're welcome

Mike G. and 2 other TV Specialists are ready to help you