How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Its going in and out show, Its 2 y/o IDK model, I was

Customer Question

Its going in and out show
JA: What's the model number of your TV? How old is it?
Customer: Its 2 y/o IDK model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I was playing with my Fire stick it appears to B downloading now I Cant get it to stop. I called Spectum but of course they said TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started, when I tried to download
JA: Is there anything else the TV Technician should be aware of?
Customer: no, everything was fine until I got started!
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you please look on the back of the tv for the model number on a sticker there and let me know?

Customer: replied 3 months ago.
model code; LN408530P7FXZA
Customer: replied 3 months ago.
im disabled. I just spent money. How can we fix my TV?
Customer: replied 3 months ago.
Are U still here?
Customer: replied 3 months ago.
where R U?
Expert:  Nathan replied 3 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Expert:  Nathan replied 3 months ago.

I need some specific details and further explanation of the problem.

what is going in and out show?

Can you see the samsung menu screens?
Can you see your spectrum channels?

Customer: replied 3 months ago.
The sound is fine. The show is going on & off. The picture won't stay
Customer: replied 3 months ago.
I can see the menu screen.
Just the picture come in then out.
Expert:  Nathan replied 3 months ago.

On what sources does this happen? Only on the firetv? Or also on the spectrum channels?

Expert:  Nathan replied 3 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Customer: replied 2 months ago.
The Picture goes in and out.
The sound is Great. Picture is clear when it shows. It's like a Program is still tuning!
Expert:  Nathan replied 2 months ago.

Okay and does this happen only with spectrum tv channels?
Or also from any other device such as dvd or apps like netflix?