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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The screen has a crack i a 42 inch Sony, KDL40W650D New,

Customer Question

The screen has a crack i a 42 inch Sony
JA: What's the model number of your TV? How old is it?
Customer: KDL40W650D New
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works on one side of the crack, but I can only get all three of Channel 2
JA: How long has this been an issue? What happened right before this popped up?
Customer: I bought it as a floor model, and I cannot find the receipt, but Channel 2 has a good picture.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No, sir.
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 3 months ago.

Are you saying this was a new purchase?
Did it have any of these symptoms in the store?
Can you upload a photo the screen and crack for me to see?

Expert:  Nathan replied 3 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan