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I can not connect my TV to the internet. If I try to get the

Customer Question
I can not connect my...
I can not connect my Phillips TV to the internet. If I try to get the Netflix it gives me a message that the LAN feature is invalid. And to check network connection.
JA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?
Customer: Let me check, stand by
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can get internet in all my other equipment. My TV was manufactured in July 2011 and the model no is 55PFL5706/F7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never tried to use this feature before and now I am trying to install Netflix.
JA: Is there anything else important you think the TV Technician should know?
Customer: I don't think so
Submitted: 4 months ago.Category: TV
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Answered in 4 minutes by:
7/13/2017
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,137
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 4 months ago

The LAN feature message you're getting on the TV has to do with either the TV not being connected via an ethernet cable to your router/modem, or a wireless LAN adapter not being installed in the TV. The TV does not have the ability to connect using Wi Fi without a wireless LAN adapter plugged into it- and otherwise would need a hard wired ethernet cable connected to it. So do you have either of these in place on the TV right now?

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Customer reply replied 4 months ago
I do not have a LAM adapter. I guess I could buy one and installed. I saw in the back of the TV where it plugs in.
TV Technician: Aric, Technician replied 4 months ago

Thanks for the reply. The only way to get this TV connected to the internet is using the Wireless LAN USB adapter, or by using a hard-wired ethernet cable that connects to your router. The wireless LAN adapter for your set is available at the link below for purchase ($15):

http://www.shopjimmy.com/philips-uwlusbazw001-wireless-lan-adaptor.htm

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TV Technician: Aric, Technician replied 4 months ago

From there you would follow the instructions outlined on page 41 of the manual at the link below to connect to the internet:

http://download.p4c.philips.com/files/5/55pfl5706_f7/55pfl5706_f7_dfu_aen.pdf

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TV Technician: Aric, Technician replied 4 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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TV Technician: Aric, Technician replied 4 months ago

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Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,137
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Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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