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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot go from watching my video to hdm1. how do you move

Customer Question

I cannot go from watching my video to hdm1. how do you move the menu up or down
JA: What's the model number of your TV? How old is it?
Customer: wait
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: just on the insigna
JA: How long has this been an issue? What happened right before this popped up?
Customer: was watching a movie and wen to watching regular tv an a message came up saying I had no signal
JA: Is there anything else important you think the TV Technician should know?
Customer: no this is the first time it appened
Submitted: 3 months ago.
Category: TV
Expert:  Mike G. replied 3 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Please tell me what all you have connected to the tv:

-antenna

-cable

-satellite

-bluray/dvd

-surround sound/sound bar

-others

Customer: replied 3 months ago.
I have not received a phone call yet
Expert:  Mike G. replied 3 months ago.

Ya, I did not send the phone call offer, the website does that automatically.

I am not available by phone, but another expert may be.

In the mean time we can continue our chat.....

Expert:  Mike G. replied 3 months ago.

Please tell me what all you have connected to the tv:

-antenna

-cable

-satellite

-bluray/dvd

-surround sound/sound bar

-others