How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My tv will turn on and the LG logo pops up but then the

Customer Question

My tv will turn on and the LG logo pops up but then the screen will go completely black and I cannot watch anything
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: It's never happened before and yes I've turned it off and left it for long periods of time and still won't work.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No I can't get anything to come on the screen after the initial LG logo when I turn it on.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for a few months now. Before this happened I connected a hard drive to the tv to watch movies on
JA: Is there anything else important you think the TV Technician should know?
Customer: No I think that's everything
Submitted: 15 days ago.
Category: TV
Expert:  Richard replied 15 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please