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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17315
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a roku 3700X that i use to access my netflix account.

Customer Question

I have a roku 3700X that i use to access my netflix account. It stopped working tlast friday and I can't seem to get it to play - just get a black screen when i go to netflix
Submitted: 11 days ago.
Category: TV
Expert:  Pete replied 11 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 days ago.

If you get a black screen when you attempt to launch Netflix, there may be a problem with your Roku.

Unplug the Roku from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it.

Then try turning it on again.

Let me know if that works?