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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a box on the screen asking if we want to update

Customer Question

we have a box on the screen asking if we want to update software..we do not and can't get rid of the box, please help
JA: What's the model number of your TV? How old is it?
Customer: the tv is brand new can't find a model number its a Sony 4K
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the tv menu works....the box remains whatever we do
JA: How long has this been an issue? What happened right before this popped up?
Customer: it just came up 10 minutes ago and hasn't happened before
JA: Is there anything else important you think the TV Technician should know?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete make and model number of the "...Sony 4K..."