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I have sound but no picture. I HAVE A 4K ULTRA HD HOME

Customer Question
I have sound but no...
I have sound but no picture
JA: What kind of computer do you have?
Customer: i HAVE A 4K ULTRA HD HOME THEATRE BOX WITH A SHARP TV
JA: Have you installed any updates recently?
Customer: NO IT IT NEW
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO THANK YOU
Submitted: 6 months ago.Category: TV
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Answered in 7 minutes by:
7/12/2017
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,402
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you please tell me the complete model number of the tv and the sound system?
Can you see the sharps own menu screens?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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